HHiring Reality
← Cato Networks

Product Support T3 Engineer

Cato Networks
Location
USA
Posted
1 month ago
Department
Product Support - NA
What they actually want (must-haves)
  • Experienced Support Engineer background from web/network/information Security companies
  • Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls and proxy servers
  • Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
  • Experience working with a Cloud, SaaS technology provider
  • Excellent oral and written communication skills with a passion for working with customers
  • Ability to adapt and work efficiently in a rapidly changing dynamic environment
Nice to have
  • Familiarity with VPNs, IPSec, security protocols and standards
What the job really is

As a Product Support T3 Engineer at Cato Networks, you will engage with customers post-sales, managing and resolving their issues while mentoring support engineers. You will also contribute to knowledge articles, act as a customer advocate across departments, and track customer status to identify opportunities for growth.

Benefits
  • health/vision/dental insurance
  • 401(k)
  • stock options
  • Health Savings/Flexible Spending Accounts
  • flexible time-off
  • paid parental leave
Things to weigh
  • remote position limited to candidates based in the United States
  • fast-paced and dynamic environment may require managing multiple projects simultaneously
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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