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Customer Service Representative - Japanese and English (Interim)

Catawiki
Location
Lisbon, Portugal
Posted
13 days ago
Department
Customer Service
What they actually want (must-haves)
  • 1 to 4 years of direct experience in Customer Service or Content Moderation
  • Professional speaking and writing skills in Japanese and English
  • Strong analytical and critical thinking skills
  • Ability to quickly switch between various customer channels
  • Available to work 40 hours per week
  • Willing to commute to the Lisbon office and work in the office at least 2 days per week
Nice to have
  • Experience with Live Channels
  • Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.)
  • Ability to positively interact with your team and other departments
What the job really is

As a Customer Service Representative at Catawiki, you will engage with a diverse range of customers, addressing their queries and resolving disputes through various communication channels such as chat, email, and phone. Your role will involve mediating between buyers and sellers to find mutually beneficial solutions, while also collaborating with other departments to enhance the overall customer experience.

Benefits
  • A competitive Annual Gross Base Salary of 18.000€ - 23.000€ depending on your level, competencies, and overall experience
  • Health Insurance from day 1 (including dental coverage)
  • A Work From Home Allowance
  • Commuting between your home and our office is covered by Catawiki
  • €100 Catavoucher when you join, €50 Catavoucher on your birthday, and an extra day off each year to 'Pursue Your Passion'
  • Additional leave for key work anniversaries and important life events
Things to weigh
  • Interim fixed-term 7-month contract with possible extension
  • Requires commuting to the office at least 2 days a week in Lisbon
  • Role involves working weekends and public holidays
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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