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Customer Service Representative - German and English (Interim)

Catawiki
Location
Lisbon, Portugal
Posted
13 days ago
Department
Customer Service
What they actually want (must-haves)
  • 1 to 4 years of direct experience in Customer Service or Content Moderation
  • Professional speaking and writing skills in German and English
  • Strong analytical and critical thinking skills
  • Ability to quickly switch between various customer channels
  • Available to work 40 hours per week
  • Willing to commute to the Lisbon office and work in the office at least 2 days per week
Nice to have
  • Experience with Live Channels
  • Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.)
  • Ability to positively interact with your team and other departments
What the job really is

As a Customer Service Representative at Catawiki, you will engage with customers to resolve queries and disputes through various communication channels such as chat, email, and phone. Your role involves mediating between buyers and sellers, ensuring customer satisfaction, and providing valuable feedback to improve services. This position is an interim contract for 7 months, with the possibility of extension based on performance.

Benefits
  • Competitive Annual Gross Base Salary of 18.000€ - 23.000€
  • Health Insurance from day 1 (including dental coverage)
  • Work From Home Allowance
  • Commuting between home and office covered
  • €100 Catavoucher when you join
  • €50 Catavoucher on your birthday
Things to weigh
  • Interim position with a fixed-term contract
  • Requires commuting to the office at least 2 days a week
  • Flexibility needed for weekend and holiday work
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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