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Customer Service Representative - Hindi and English (Interim)

Catawiki
Location
Lisbon, Portugal
Posted
23 days ago
Department
Customer Service
What they actually want (must-haves)
  • 1 to 4 years of direct experience in Customer Service or Content Moderation
  • Professional speaking and writing skills in Hindi and English
  • Strong analytical and critical thinking skills
  • Ability to quickly switch between various customer channels
  • Available to work 40 hours per week
  • Willing to commute to the Lisbon office and work in the office at least 2 days per week
Nice to have
  • Experience with Live Channels
  • Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.)
  • Ability to positively interact with your team and other departments
What the job really is

As a Customer Service Representative at Catawiki, you will engage with customers, addressing their queries and resolving disputes through various communication channels such as chat, email, and phone. Your role involves mediating between buyers and sellers to find satisfactory solutions while collaborating with other departments to enhance the overall customer experience. This position is an interim contract for 7 months, starting in October 2026, with the potential for extension based on performance.

Benefits
  • Competitive Annual Gross Base Salary of 18.000€ - 23.000€
  • Health Insurance from day 1 (including dental coverage)
  • Work From Home Allowance
  • Commuting between home and office covered
  • €100 Catavoucher upon joining and €50 on your birthday
  • Extra day off each year to 'Pursue Your Passion'
Things to weigh
  • Interim position with a fixed-term contract
  • Requires commuting to the office at least 2 days a week
  • Must be flexible with weekend and holiday work
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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