As a Product Support Technician at Catapult, you will be the first point of contact for customers needing assistance with the company's video platform solutions. Your daily tasks will include providing technical support via phone, email, or live chat, coordinating software installations, delivering remote training, and ensuring high user satisfaction by managing support requests and escalating issues when necessary. You will also collaborate with the global support team and engineering department to improve support processes and validate new software features.
See how your résumé matches this role — and tailor it from what actually gets interviews.