HHiring Reality
← Catapult Sports

Product Support Technician - Contractor

Catapult Sports
Location
Maitland, FL, Wilmington, MA
Posted
1 month ago
Department
Operations - NA
What they actually want (must-haves)
  • 1-2 years of technical support experience
  • Willingness to go above and beyond for the customer
  • Written and verbal communication skills
  • Prior troubleshooting experience with PC or Mac based systems
  • Ability to thrive in a dynamic work environment and see tasks through to completion
  • Great understanding of a range of sports
Nice to have
  • Associate degree in Computer Science, IT, sports science or equivalent experience in a related field
  • Experience with support ticketing platforms; Zendesk is preferred
What the job really is

As a Product Support Technician at Catapult, you will provide technical support for the Advanced LPS Tracking platform, ensuring it operates effectively during live games. Your role involves collaborating with onsite technicians, monitoring game performance, and resolving technical issues to enhance the customer experience. This position requires working weekend shifts aligned with the NCAA football schedule and involves direct communication with clients through various support channels.

Benefits
  • Outstanding paid maternity and paternity leave
Things to weigh
  • Role requires weekend shifts
  • Support for a sports technology product may require a strong interest in sports
  • No specific salary range beyond the hourly rate is provided
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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