HHiring Reality
← Carrot

CSM II

Carrot
Location
Remote
Posted
24 days ago
Department
Customer Success
What they actually want (must-haves)
  • Bachelor’s degree
  • 3+ years of experience in customer success, account management, or customer support in a high-growth technology environment
  • Track record of managing a book of business with strong retention and customer satisfaction outcomes
  • Comfort presenting to HR benefits leaders with an empathetic communication style
  • Proficiency with Salesforce or another CRM
  • Strong organizational skills and a proactive, solutions-oriented mindset
Nice to have
  • Familiarity with Carrot’s buyers (HR benefits leaders) and the employee benefits landscape
  • Prior experience supporting renewal or expansion conversations with existing customers
  • Experience with tools beyond Salesforce, such as Gong, Airtable, or BI/reporting tools
  • Comfort working in an ambiguous, fast-scaling environment
What the job really is

As a Customer Success Manager II at Carrot, you will manage a portfolio of Small Business accounts, focusing on health, adoption, retention, and growth. Your daily tasks will include conducting regular check-ins, monitoring success metrics, supporting renewals, and identifying expansion opportunities. You will act as a trusted advisor to HR benefits leaders, ensuring they realize the full value of Carrot's offerings while executing established playbooks with consistency.

Benefits
  • Competitive compensation
  • Equity
  • Comprehensive benefits
  • Flexible Time Off
  • Comprehensive parental leave and family-forming benefits
  • Collaborative, inclusive, and values-driven culture
Things to weigh
  • No specific mention of remote work support or resources
  • Role involves managing a portfolio of SMB accounts, which may have unique challenges compared to larger accounts
  • The position requires executing established playbooks, which may limit creative problem-solving opportunities
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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