HHiring Reality
← Carrot

Manager, Payments

Carrot
Location
Remote
Posted
1 month ago
Department
Operations
Salary
$100,000.00 - $120,000.00
What they actually want (must-haves)
  • Bachelor’s degree or equivalent experience
  • 3-5 years of relevant experience in people management for claims processing or payments operations
  • Ability to work Monday–Friday between 11AM–8PM CT
  • Experience managing SLAs and KPIs in a fast-paced environment
  • Demonstrated experience mentoring or leading others
  • Strong coaching skills and a track record of elevating team performance
Nice to have
  • Knowledge of insurance regulations and industry best practices related to fertility and family-forming benefits
  • Proficiency with business tools like Jira, Confluence, Zendesk, Airtable, G-Suite
  • Multilingual skills or experience supporting diverse member populations
What the job really is

As the Manager of Payments at Carrot, you will lead a team of Claims Processors to ensure timely and accurate claims adjudication for members. Your responsibilities will include managing daily operations, coaching your team, collaborating with cross-functional partners, and identifying process improvements to enhance the member experience. This role requires a customer-centric approach and strong communication skills to support Carrot's mission of accessible fertility and family care.

Benefits
  • Competitive compensation
  • Equity
  • Comprehensive benefits
  • Flexible Time Off
  • Comprehensive parental leave and family-forming benefits
  • Collaborative and inclusive culture
Things to weigh
  • No specific mention of remote work flexibility outside of the stated hours
  • The role requires a strong focus on managing KPIs and SLAs in a high-volume environment, which may be demanding
  • The position involves significant cross-functional collaboration, which may require adaptability to different team dynamics
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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