Customer Success Manager (m/w/d)

As a Customer Success Manager at CarOnSale, you will be responsible for onboarding large clients and ensuring they effectively use the platform. Your role involves process optimization, coordinating between sales and after-sales teams, conducting regular check-ins with clients, and using data analysis to maintain customer satisfaction. You will have a significant impact on the company's operations and customer experience, working closely with various teams to streamline processes.

• Hybrid working model: 3 days in the office, 2 days remote
• 28 vacation days per year plus additional half days on December 24 and 31, and 10 'work from anywhere' days
• 20% contribution to company pension scheme
• Free FitX membership or Urban Sports Club subsidy
• Exclusive employee offers and discounts
• Virtual Stock Options Plan

• No sales or growth responsibilities; focus is on operational excellence
• Not a support role; you will manage processes rather than just resolving tickets
• Not a traditional account manager position; emphasis is on operational success rather than commercial deals
• Role involves significant responsibility and requires proactive problem-solving