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← Cargomatic

Customer Success Specialist

Cargomatic
Location
Lisle, Illinois
Posted
11 days ago
Department
Operations
Salary
$60,000 - $75,000
What they actually want (must-haves)
  • Bachelor’s degree
  • 2+ years’ experience in logistics, supply chain, or customer success
  • Strong written and verbal communication skills
  • Proven track record in customer support
  • Intermediate to advanced knowledge of Microsoft Excel
  • Ability to troubleshoot complex operational issues
What the job really is

As a Customer Success Specialist at Cargomatic, you will be the primary contact for customers, ensuring effective communication and operational execution of shipment processes. Your role involves collaborating with various internal teams to enhance customer experience, managing data metrics, and identifying growth initiatives. You will also develop processes to streamline operations and support customer engagement in a fast-paced environment.

Benefits
  • Competitive medical, dental, and vision coverage
  • 401(k) plan with company match
  • Generous paid time off including vacation, sick time, and company holidays
  • Employee assistance program and wellness resources
  • Opportunities for professional growth and career development
  • Collaborative, people-first culture
Things to weigh
  • No remote work option, hybrid schedule only
  • Relocation assistance not offered
  • Fast-paced environment may require adaptability to shifting priorities
Job score4.2/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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