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← Careersatkokua

Operations Manager (Morning) - Remote Position

Careersatkokua
Location
Remote
Posted
1 month ago
Department
Internal
Salary
$80,000 - $85,000
What they actually want (must-haves)
  • 5+ years of experience in operations or customer service, ideally in a fast-paced or time-sensitive environment
  • Experience leading or managing a team, with strong delegation skills
  • Strong communication and organizational skills
  • Proficiency with Excel, Google Suite, and customer support platforms (e.g., Zendesk, or similar ticket management programs)
Nice to have
  • Experience teaching or working with students is strongly preferred
What the job really is

As an Operations Manager at Kokua, you will oversee a team of 5 during the busy morning dispatch period, ensuring classrooms are filled and supporting both school partners and Guest Teachers. Your role involves coaching your team, managing operational metrics, and building strong relationships with schools while maintaining composure in a fast-paced environment. This position is fully remote and requires working hours from 6:00 am to 2:00 pm Central Time.

Benefits
  • $80,000 - $85,000/year salary range
  • Medical, dental, and vision benefits
  • Company 401k match
  • PTO plus company-wide holidays (2 weeks in the winter, 1 week in the summer)
  • Limitless growth and learning opportunity
Things to weigh
  • Role requires calmness and composure under pressure during a busy morning dispatch window
  • Remote position with specific working hours (6:00 am–2:00 pm Central Time)
  • Focus on operational excellence and customer satisfaction may lead to high-stress situations
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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