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Operations Lead - Shops

Careem
Location
Dubai, United Arab Emirates
Posted
2 months ago
Department
Shops - UAE
What they actually want (must-haves)
  • 1-3 years in operations, quick-commerce, last-mile logistics, or retail/e-commerce marketplace roles
  • At least 2 years managing teams and external partners directly
  • Experience managing frontline or in-store operations (picking, warehousing, fulfillment)
  • Strong data fluency (Excel/SQL and BI tools)
  • Willingness to travel regularly between the UAE and Jordan
  • Fluent in English
Nice to have
  • Arabic fluency
What the job really is

The Senior Operations Associate - Shops will oversee the performance of the Shops marketplace in the UAE and Jordan, focusing on partner operations and customer experience metrics. Responsibilities include managing operations performance, strategic planning for KPI improvements, overseeing picking operations, and conducting business reviews with top accounts. The role also involves leading peak planning for major events and requires regular travel between the UAE and Jordan.

Benefits
  • Work 4 days a week in office & 1 day from home
  • Remote work from any country for 30 days a year
  • Unlimited vacation days per year
  • Access to healthcare benefits
  • Fitness reimbursements for health activities
Things to weigh
  • Role heavily focused on marketplace operations, may not involve broader strategic roles
  • Requires regular travel between UAE and Jordan
  • Performance metrics and KPIs are central to the role, which may lead to high-pressure situations
Job score2.4/5
Benefits3/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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