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← Carbon Robotics

Technical Support Engineer

Carbon Robotics
Location
Amsterdam, Netherlands
Posted
25 days ago
Department
Software Support
What they actually want (must-haves)
  • 2+ years in remote/telephone customer-facing service and support
  • Creating and managing customer communication and tickets
  • Ability to follow complex instructions both written and oral
  • Solid relationship management, customer service and communication skills
  • Hands-on technical troubleshooting in Linux environment
What the job really is

As a Technical Support Engineer at Carbon Robotics, you will serve as the first point of contact for customer inquiries regarding the LaserWeeder and other proprietary equipment. Your role involves troubleshooting issues, gathering diagnostic information, and supporting field engineers and sales personnel. You will also contribute to documentation and may need to participate in an on-call rotation, with occasional travel required.

Benefits
  • Competitive salaries
  • Pre-IPO Stock Options
  • Fully-paid medical, dental, and vision insurance premiums for you and all dependents
  • Choice of PPO or HDHP/HSA
  • Virtual Care - Doctor on Demand
  • Employee Assistance Program
Things to weigh
  • No salary listed
  • Internationally based employees' benefits vary and contractors are not eligible for benefits or stock
  • Occasional travel may be required
  • Participation in on-call rotation
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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