Senior Collections Team Leader

As a Senior Collections Team Leader at Capital on Tap, you will lead and develop a team focused on customer support and compliance in collections. Your role involves coaching team leaders and agents, fostering a customer-first culture, and collaborating on projects to enhance customer experience. You will also analyze performance data and manage specialist workstreams while nurturing relationships with stakeholders across the US and UK markets.

• Private Healthcare including dental and optician services through Vitality
• Worldwide travel insurance through Vitality
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• Salary Sacrifice Pension Scheme up to 7% match
• 28 days holiday (plus bank holidays)
• Annual Learning and Wellbeing Budget

• First 3 months are fully office-based before transitioning to a hybrid model requiring 3 days in the office per week.
• Salary banding is stated as £45k - £50k depending on experience, but no specific salary is guaranteed.
• The role involves managing high volumes and complex cases, which may be challenging in a fast-paced environment.