HHiring Reality
← Capital on Tap

Senior Specialist Support Officer

Capital on Tap
Location
Manchester
Posted
16 days ago
Department
Customer Operations
What they actually want (must-haves)
  • Demonstrable background supporting vulnerable customers in collections or arrears within Financial Services
  • Comfortable handling real-time escalations and resolving complaints
  • High emotional intelligence to support customers while maintaining clear boundaries
  • Ability to interpret financial data and assess affordability
  • Interest in process improvement and AI-first tools
What the job really is

As a Senior Specialist Support Officer at Capital on Tap, you will manage a caseload of vulnerable customers in financial arrears, providing tailored support and resolving complex queries. You will also coach agents, monitor performance, and identify process efficiencies while balancing direct customer support with operational leadership responsibilities.

Benefits
  • Starting salary £33,000 - £38,000 Depending on experience
  • Private Healthcare including dental and opticians services through Vitality
  • Worldwide travel insurance through Vitality
  • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
  • Salary Sacrifice Pension Scheme up to 7% match
  • 28 days holiday (plus bank holidays)
Things to weigh
  • Fully office-based for the first 3 months
  • Role involves managing complex cases which may be emotionally taxing
  • High level of responsibility in supporting vulnerable customers
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Capital on Tap?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →