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Operational Training Specialist (Fraud & Financial Crime)

Capital on Tap
Location
Cardiff
Posted
16 days ago
Department
Customer Operations
What they actually want (must-haves)
  • Proven experience in a Learning & Development or Real-Time Coaching role, with exposure to financial crime, fraud, or disputes within a fast-paced Customer Operations environment.
  • Good working knowledge of financial crime, fraud typologies, and disputes handling.
  • Exceptional ability to simplify complex regulatory and operational processes into clear, engaging, and compliant training materials.
  • Highly organised with a proven ability to manage multiple document updates and stakeholder sign-offs simultaneously while adhering to strict timelines.
  • Ability to build relationships across multiple stakeholders, including Financial Crime, Fraud, Disputes, and Compliance teams, to ensure the best quality service is delivered.
  • Experience utilising performance and feedback metrics to evaluate training effectiveness and drive continuous programme improvement.
What the job really is

As an Operational Training Specialist focused on Fraud & Financial Crime, you will design and deliver training programs for financial crime, fraud, and disputes teams. Your role involves translating complex regulatory requirements into clear training materials, managing the content lifecycle of training assets, and evaluating the effectiveness of training programs to ensure compliance and continuous improvement.

Benefits
  • Private Healthcare including dental and opticians services through Vitality
  • Worldwide travel insurance through Vitality
  • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
  • Salary Sacrifice Pension Scheme up to 7% match
  • Octopus EV Salary Sacrifice Scheme
  • 28 days holiday (plus bank holidays)
Things to weigh
  • 3 days per week in office requirement may not suit all candidates.
  • Role involves managing compliance with strict documentation protocols, which may add pressure.
  • No salary listed in the posting.
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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