Customer Support Specialist - Tier I

Canopy

Location

Draper UT

Posted

27 days ago

Department

Customer Support

What they actually want (must-haves)

Self-starter with desire to take ownership of the role
Tech-savvy with ability to learn software quickly
Excellent written and verbal communication skills in English
Ability to type at 50 wpm or faster
Organizational skills and solution-oriented focus
Willingness to learn about tax resolution industry and IRS forms

Nice to have

Experience in support ticketing systems
Previous customer service and support experience
2-3 years experience in a call center environment
Experience in the accounting & tax software space

What the job really is

As a Customer Support Specialist - Tier I at Canopy, you will provide exceptional support to users of the company's accounting software through email, in-app chat, and phone. Your role will involve anticipating customer issues, troubleshooting, and advocating for their needs while maintaining a positive attitude. You will also contribute to improving support processes and develop a deep understanding of Canopy's features to drive customer value.

Benefits

Flexible Paid Time Off
Health Benefits including Medical, Dental, and Vision
401(k) matching 100% up to 3%
Mental Health support via Impact Suite and Employee Assistance Program
Paid New Parent Leave & Birthing Parent Leave
Supplemental Benefits including Basic Life & AD&D insurance and disability coverage

Things to weigh

Role requires critical thinking and problem-solving, not just scripted responses
In-office work required on certain days
Potential for evening or weekend coverage based on team needs
Fast-paced environment typical of a startup

Job score3.4/5

Benefits5/5

Freshness4/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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