HHiring Reality
← Cambridge Mobile Telematics

Principal Customer Success Manager

Cambridge Mobile Telematics
Location
Cambridge, MA
Posted
19 days ago
Department
Customer Success
Salary
$103,000 to $128,700
What they actually want (must-haves)
  • Bachelor’s degree or equivalent years of experience and/or certification in a related field
  • 7+ years of relevant professional working experience
  • Proven track record of driving several sophisticated programs
  • Demonstrated success working across teams with the ability to synthesize contending priorities
  • Collaboration, planning, influencing, prioritization, and time management skills
What the job really is

As a Principal Customer Success Manager at CMT, you will manage relationships with clients throughout their partnership, ensuring their satisfaction and growth. Your role involves acting as the primary contact during implementation, liaising between clients and internal teams, and managing partner programs. You will also be responsible for defining business requirements and mitigating risks for stakeholders, all while collaborating closely with Sales and other departments.

Benefits
  • Fair and competitive salary based on skills and experience
  • Annual performance bonus
  • Equity may be awarded in the form of Restricted Stock Units (RSUs)
  • Medical, Dental, Vision and Life Insurance
  • Matching 401k
  • Short-term & long-term disability
Things to weigh
  • No specific technology stack mentioned
  • Role involves significant cross-team collaboration which may require strong interpersonal skills
  • Vague on the exact nature of 'complex work' and 'additional tasks'
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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