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← Cambridge Mobile Telematics

Senior Technical Support Engineer

Cambridge Mobile Telematics
Location
Cambridge, MA
Posted
1 month ago
Department
Tech Support
Salary
$111,800 to $128,500
What they actually want (must-haves)
  • Bachelor’s degree or equivalent experience/certification in a related field
  • 4+ years of relevant working experience in troubleshooting issues with external clients/customers
  • Experience resolving complex technical issues effectively and timely
  • Experience with external support ticket systems and adhering to SLAs
  • Superior customer service orientation
  • Ability to communicate technical concepts effectively
Nice to have
  • CS degree preferred
  • Experience leveraging automation and AI to improve support efficiency
What the job really is

As a Senior Technical Support Engineer at CMT, you will provide technical assistance to customers facing complex challenges, ensuring their satisfaction through effective problem resolution. Your role involves analyzing user requirements, maintaining knowledge bases, debugging issues, and providing advanced support for mobile technologies. You will also collaborate with various internal teams, present findings to stakeholders, and manage customer support tools.

Benefits
  • Fair and competitive salary based on skills and experience
  • Annual performance bonus
  • Equity in the form of Restricted Stock Units (RSUs)
  • Medical, Dental, Vision and Life Insurance
  • Matching 401k
  • Short-term & long-term disability
Things to weigh
  • Base salary range is $111,800 to $128,500 for Cambridge, MA
  • The role involves significant customer interaction, which may require adaptability to different communication styles
  • Experience with mobile technologies is essential, indicating a focus on current tech trends
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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