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← Cal Alumni Association

Senior Manager, Front Desk Operations

Cal Alumni Association
Location
Berkeley, CA
Posted
9 days ago
Department
Facilites and AH Rentals
Salary
$75,000 - $95,000
What they actually want (must-haves)
  • Bachelor's degree from an accredited institution, or equivalent combination of advanced education and professional operational experience
  • A minimum of 5 years of progressive experience overseeing front-of-house operations, corporate hospitality, luxury guest services, or student affairs operations within a complex university or corporate setting
  • Proven experience authoring, implementing, and instructing a hospitality training program or customer service curriculum across a diverse, multi-tiered employee workforce
  • Advanced procedural writing competence with a track record of translating organizational policies into scalable Standard Operating Procedures (SOPs)
  • Exceptional verbal and written communication skills; absolute poise and comfort interacting directly with senior university executives, governing board, executive level employees, institutional donors, and community leaders
  • Robust crisis management aptitude with previous experience executing facility-wide emergency communication drills or safety protocols
Nice to have
  • Prior professional exposure to the UC campus ecosystem, institutional governance structures, or alumni relations is highly desired
What the job really is

The Senior Manager, Front Desk Operations at the Cal Alumni Association is responsible for establishing a high-level customer service environment and overseeing front-of-house operations. This role includes designing and implementing a comprehensive hospitality training program, managing standard operating procedures, and coordinating with various teams to ensure optimal visitor experiences. Additionally, the manager will handle budget management and emergency communication protocols, ensuring a seamless operation at the Alumni House.

Things to weigh
  • No salary listed
  • The role requires extensive collaboration with various teams and stakeholders, which may involve navigating complex organizational structures
  • The position emphasizes a strong focus on customer service and hospitality training, which may require ongoing adaptation to evolving standards
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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