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← Cala Health

Complaint Analyst

Cala Health
Location
San Mateo, CA
Posted
25 days ago
Department
Quality
Salary
$70,000 - $90,000
What they actually want (must-haves)
  • Associate or bachelor’s degree in an engineering or technical discipline
  • Understanding of SQL and Python for querying databases and performing statistical analysis
  • Experience with QMS concepts and quality assurance in medical device manufacturing
  • Strong written and verbal communication skills
  • Analytical reasoning and attention to detail
  • Ability to prioritize tasks to meet strict regulatory deadlines
What the job really is

As a Complaint Analyst at Cala, you will manage the lifecycle of product complaints, investigate returned devices, and analyze data to identify trends that improve the Quality Management System (QMS). Your daily tasks will include triaging complaints, conducting hands-on device investigations, reporting findings to management, and ensuring compliance with regulatory standards. You will also focus on continuous improvement by identifying operational inefficiencies and providing actionable feedback.

Things to weigh
  • Onsite work required 5 days a week
  • Sponsorship for work authorization is not guaranteed and is decided on a case-by-case basis
  • Pay range listed is $70,000 - $90,000, but no specific salary is guaranteed
  • Role involves hands-on device investigation which may not appeal to all candidates
Job score3.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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