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Operational Excellence Specialist

Cabify
Location
Madrid
Posted
13 days ago
Department
Customer Experience & Operations
What they actually want (must-haves)
  • Grado/Licenciatura en ADE, Ingeniería, Diseño de Servicios/UX o afines
  • 3-5 años en Mejora Continua, Customer Experience (CX), Excelencia Operativa, Consultoría de Procesos o Gestión de Proyectos
  • Dominio de Design Thinking, Customer Journey Mapping, Agile/Scrum y metodologías de resolución de problemas
  • Interpretación de métricas de experiencia y operaciones en plataformas BI (Looker Studio, Tableau)
  • Experiencia con herramientas de automatización No-Code (N8N, Make) y uso aplicado de IA para eficiencia operativa
  • Visión Sistémica
What the job really is

As an Operational Excellence Specialist at Cabify, you will focus on enhancing user experience by conducting in-depth data analysis and customer feedback assessments. Your role involves prioritizing and executing a Continuous Improvement Roadmap, identifying operational frictions, and implementing no-code automation solutions to streamline processes. You will work within a cross-functional team to transform operations and ensure high-quality service delivery.

Benefits
  • Contrato indefinido con salario competitivo
  • Margen flexible en la hora de entrada y salida
  • Crédito mensual para usar en la App de Cabify
  • Planes de retribución flexible
  • Descuentos en restaurantes, tiendas y gimnasios
  • Sala de mascotas en la oficina
Things to weigh
  • No salary listed
  • Focus on user experience and operational efficiency may require adaptability to changing priorities
  • Role involves significant data analysis and automation, which may require ongoing learning
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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