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Operational Excellence Demand Coordinator

Cabify
Location
Buenos Aires
Posted
26 days ago
Department
Customer Experience & Operations
What they actually want (must-haves)
  • Professional in Engineering or related field with at least 3 years of experience in process optimization, continuous improvement, or similar roles in technology companies
  • At least 2 to 3 years of direct team leadership and management experience, preferably with analytical or technical profiles
  • Advanced proficiency in Excel / Google Sheets
  • Experience with Business Intelligence tools (Tableau, Power BI, Looker, etc.) for database queries, chart creation, and basic dashboard development
  • Proven experience in implementing workflows with AI tools to optimize operational processes
  • Ability to manage multiple fronts simultaneously and communicate effectively with various stakeholders
What the job really is

As an Operational Excellence Demand Coordinator at Cabify, you will lead the Operational Excellence team to enhance service quality for individual passengers and corporate clients in Argentina and Uruguay. Your role involves optimizing processes, detecting improvement opportunities throughout the customer journey, and implementing AI tools to streamline operations while collaborating with various departments to ensure a superior customer experience.

Benefits
  • Health plan OSDE 210
  • Flexible hours, remote work, and full remote weeks
  • Benefits and discounts with Club LA NACIÓN
  • Recharge Day: the third Friday of the month off
  • Cabify days: an extra week of vacation
  • Fun events to enjoy with your team
Things to weigh
  • No specific salary or compensation details provided
  • The role requires managing multiple stakeholders and projects simultaneously, which may be demanding
  • Emphasis on AI tools suggests a focus on modern technology, but the specifics of the tech stack are not detailed
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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