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← Cabify

Customer Success Executive

Cabify
Location
Santiago de Chile
Posted
1 month ago
Department
B2B
What they actually want (must-haves)
  • Minimum of 3 years of experience in Customer Success, Key Account Management, or B2B Consulting, preferably in the technology, SaaS, or mobility sector.
  • Proven ability to build and maintain strategic relationships with high-level clients, focusing on problem-solving and value addition.
  • Analytical skills to interpret performance data, identify trends, and make informed decisions to optimize customer experience and value.
  • Excellent communication, presentation, and negotiation skills, both oral and written, with the ability to articulate Cabify's value clearly and persuasively.
  • Proactivity, autonomy, and a strong results orientation, capable of managing multiple projects and priorities in a dynamic, fast-paced environment.
  • Bachelor's degree in Engineering, Business Administration, Marketing, or a related field.
What the job really is

As a Customer Success Executive Senior at Cabify, you will be responsible for ensuring the satisfaction and strategic growth of B2B clients in Chile. Your role involves developing proactive account management strategies, acting as the main point of contact for clients, monitoring performance indicators, leading contract renewals, and collaborating with various teams to enhance the customer experience.

Benefits
  • Flexible hours and hybrid model
  • Health plan agreements with dental health centers
  • Loyalty program for years of service
  • Supplementary medical insurance and free telemedicine
  • Monthly credit to use in the Cabify App
  • Work equipment to develop your talent
Things to weigh
  • No salary listed
  • Focus on B2B clients may limit exposure to other business areas
  • Role requires strong analytical and communication skills, which may be challenging for some candidates.
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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