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Customer Experience Analyst

Cabify
Location
Bogotá
Posted
1 month ago
Department
Cabify Logistics
What they actually want (must-haves)
  • Experience in customer experience data analysis or similar roles, preferably in logistics, e-commerce, or mobility
  • Advanced skills in data analysis tools (SQL, Excel/Google Sheets)
  • Familiarity with visualization platforms (Power BI, Tableau)
  • Ability to communicate complex insights clearly to both technical and non-technical audiences
  • Proactive problem-solving mindset with the ability to identify and act on improvement opportunities independently
  • Collaborative work style in a dynamic and fast-growing environment
What the job really is

As a Customer Experience Analyst at Cabify Logistics, you will analyze customer experience data to identify patterns and opportunities for improvement in the logistics service. Your role involves proposing and implementing enhancements to optimize customer satisfaction, monitoring key performance indicators, and collaborating with various internal teams to ensure a comprehensive understanding of customer needs. Additionally, you will manage complex issues and transform challenges into opportunities for service quality enhancement.

Benefits
  • Indefinite contract with competitive salary
  • Wellness bonus for medical or store expenses
  • Flexible hours and hybrid model
  • Monthly credit to use in the Cabify App
  • Work equipment to develop your talent
Things to weigh
  • No specific salary figures provided
  • Focus on logistics and customer experience may limit exposure to other areas of the business
  • The role requires adaptability to new priorities in a fast-paced environment
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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