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← C3 AI

Software Engineer - Customer support

C3 AI
Location
Bengaluru, Karnataka, India
Posted
23 days ago
Department
Customer Support
What they actually want (must-haves)
  • Bachelor’s degree required
  • 2+ years of experience in software application support
  • Proficiency in JavaScript and Python
  • Proficient with test automation
  • Proven experience in cross-organizational collaboration
  • Ability to work effectively in a dynamic, fast-paced environment
Nice to have
  • Experience supporting or deploying enterprise-scale applications in production
  • Experience working in a customer-facing technical role
  • Experience administering support and issue-tracking tooling such as Zendesk and Jira
What the job really is

As a Software Engineer in Customer Support at C3 AI, you will become a product expert, assisting customers in diagnosing issues and implementing necessary changes to applications or platforms. Your role will involve debugging, troubleshooting, and validating customer product change requests while collaborating with various teams to enhance customer support experiences.

Benefits
  • Competitive compensation package
  • Excellent benefits
Things to weigh
  • No specific salary information provided
  • Role involves significant customer interaction which may require strong interpersonal skills
  • Experience level for Senior Engineer is 6+ years, which may limit opportunities for less experienced candidates
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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