Head of Retention CRM

The Head of Retention CRM will lead the CRM function at Butternut Box, transforming it from a reactive service to a proactive lifecycle engine. This role involves strategizing and optimizing customer journeys across multiple markets, managing a team, and focusing on retention metrics and commercial impact. The position requires collaboration with various departments to ensure a seamless customer experience and effective management of CRM technology and vendor relationships.

• 25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years
• 5 additional, paid 'paws' days off per year for learning, development or personal wellbeing
• £500 personal learning & development budget
• Share options grant
• Significant discount on Fresh food for personal dogs
• Enhanced parental leave

• No salary listed
• The role requires a strong commitment to collaboration and commuting to the London office three days a week
• Visa sponsorship is not available for this position
• The company emphasizes a diverse and inclusive workplace, which may appeal to candidates looking for such an environment