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← Buildkite

DevOps Support Engineer

Buildkite
Location
United Kingdom, Ireland or Poland
Posted
13 days ago
Department
Technical Services
What they actually want (must-haves)
  • Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
  • Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
  • Confident in independently tackling complex technical issues and guiding customers to solutions
  • Ability to work independently, identify opportunities early, and take initiative to drive meaningful improvements
  • Skilled at articulating technical detail clearly to customers and internal teams across distributed environments
  • Deep commitment to delivering world-class support with empathy and patience
What the job really is

As a DevOps Support Engineer at Buildkite, you will support enterprise customers by troubleshooting and resolving complex CI/CD, software, and infrastructure issues. Your role will involve collaborating with engineering teams from companies like Canva and Uber, designing scalable tools, and contributing to open source projects. You will also lead retrospectives, improve support workflows, and mentor peers while ensuring a customer-centric approach.

Benefits
  • 20 days paid annual leave plus 10 days sick & carer's leave
  • An ongoing remote-work allowance
  • Retirement and health coverage (based on your region)
  • 16 weeks paid parental leave for primary carers (6 weeks for secondary)
  • Confidential EAP & mental health support
  • Support for learning and growth with time and budget for conferences, courses, and coaching
Things to weigh
  • Remote role requires working both Saturday and Sunday, with flexible days agreed upon later
  • Exact benefits may vary slightly by country
  • Role involves a mix of reactive and proactive work, which may require balancing immediate support with long-term improvements
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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