HHiring Reality
← Bugcrowd

Customer Experience Manager (CEM) - Fed

Bugcrowd
Location
Remote - US
Posted
23 days ago
Department
Sales : Customer Experience & Retention
Salary
$83,200 - $104,000
What they actually want (must-haves)
  • 5+ years in Customer Success, Account Management, or a hybrid customer-facing role in a B2B SaaS environment
  • Strong understanding of customer lifecycle management, success planning, and renewals
  • Excellent communication and interpersonal skills, with executive presence
  • Proven ability to manage cross-functional collaboration (e.g., with Sales, Support, Product, Security)
  • Highly organized with strong attention to detail and follow-through
  • Experience supporting or managing Mid-Market and Enterprise-level accounts
Nice to have
  • Experience with Salesforce, Gainsight, and/or other customer engagement tools
  • Background in cybersecurity, developer tools, or cloud platforms
What the job really is

The Customer Experience Manager (CEM) at Bugcrowd will lead retention efforts for a portfolio of customer accounts, focusing on ensuring customer satisfaction, platform adoption, and renewal execution. This role involves building relationships with key stakeholders, monitoring customer health, conducting business reviews, and collaborating with various teams to deliver a seamless customer experience in a cybersecurity SaaS environment.

Benefits
  • Compensation range of $83,200 - $104,000
  • Eligibility for a discretionary bonus program or commission plan
Things to weigh
  • Remote work environment
  • Access to highly confidential information requiring integrity and background checks
  • No specific mention of additional benefits or perks beyond salary and bonus
Job score3.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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