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← Bugcrowd

Customer Experience Manager (CEM)

Bugcrowd
Location
Remote - UK
Posted
1 month ago
Department
Sales : Customer Experience & Retention
What they actually want (must-haves)
  • 3+ years of experience in Customer Success, Account Management, or a related customer-facing role within cybersecurity or SaaS
  • Experience managing complex enterprise accounts with multiple stakeholders
  • Strong understanding of cybersecurity and the unique challenges faced by large-scale enterprise organizations
  • Proven ability to manage renewals, retention, and account growth
  • Strong executive presence with the ability to communicate and build relationships across both technical and non-technical stakeholders
Nice to have
  • Experience working directly with highly regulated industries, large corporate sectors, or complex organizational systems
  • Proficiency in navigating complex procurement, contracting, and organizational processes
  • Demonstrated ability to manage a large portfolio of accounts using strong project management and organizational skills
What the job really is

As a Customer Experience Manager at Bugcrowd, you will lead retention efforts for a portfolio of strategic enterprise customers, ensuring their satisfaction and platform adoption. You will develop strong relationships with key stakeholders, advocate for customer needs, and drive the execution of customer success plans. Your role will involve regular business reviews and oversight of account health to mitigate risks and enhance customer value.

Things to weigh
  • Remote work environment may require self-discipline and effective time management
  • Role involves managing sensitive information, requiring a high level of integrity
  • Background checks will be conducted for this position, which may include various verifications
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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