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Director, Sports Ticket Operations

Brooklyn Sports & Entertainment
Location
Brooklyn, NY 11232
Posted
11 days ago
Department
113 Ticket Operations
Salary
$120,000 - $132,000
What they actually want (must-haves)
  • 7+ years of experience in sports ticket operations, ticketing systems, or live event operations, preferably within professional sports
  • 3+ years of experience leading teams or managing operational functions
  • Advanced knowledge of Ticketmaster Host, Archtics, and ticketing operations best practices
  • Experience with Salesforce or comparable CRM platforms
  • Demonstrated success leading operational process improvements and cross-functional initiatives
  • Strong understanding of ticketing operations, inventory management, membership products, financial controls, and live event execution
Nice to have
  • Bachelor's degree preferred
What the job really is

The Director of Sports Ticket Operations will lead the daily operations of the ticketing department for the Brooklyn Nets and New York Liberty, ensuring operational excellence and enhancing the fan experience. This role involves managing departmental priorities, driving technology strategies, overseeing ticketing data governance, and collaborating with various internal stakeholders. Additionally, the director will focus on process improvements and team development within the department.

Benefits
  • $120,000 - $132,000 base salary
  • Bonus eligibility
  • Medical, dental, and vision coverage; HSA and FSA eligibility
  • 401k Employer Match at 4%
  • Competitive PTO policy & Company Holidays
  • Parental leave policy eligible after 6 months of service
Things to weigh
  • Role requires attendance at games and events on evenings, weekends, and holidays
  • Travel requirements are less than 5%
  • The job description indicates that responsibilities may change based on business demands
Job score4.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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