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← Brooklyn Sports & Entertainment

Head of Operations (Entertainment Venue)

Brooklyn Sports & Entertainment
Location
Brooklyn, New York, United States
Posted
25 days ago
Department
170 Corporate Development
Salary
$170,000 - $210,000
What they actually want (must-haves)
  • 15+ years of experience in venue operations, hospitality, live entertainment, location-based entertainment, or a related operating leadership role
  • Proven track record of owning a P&L and driving financial and operational performance
  • Strong financial and analytical skills, with experience in reporting to executive leadership and/or ownership
  • Strong understanding of service standards, operational execution, safety protocols, and management accountability across departments
  • Experience serving as a senior point of escalation for operational, guest, staffing, or incident-related matters
  • Familiarity with live entertainment and hospitality-integrated concepts where guest flow, timing, atmosphere, and programming must work together seamlessly
Nice to have
  • Experience opening a new venue is a plus
  • Experience identifying and implementing operational improvements that enhance efficiency, throughput, and guest satisfaction
What the job really is

The Head of Operations will oversee the daily management and financial performance of a live-entertainment venue in Manhattan, ensuring exceptional guest experiences and operational excellence. This role involves leading budgeting, reporting, and developing strategies for revenue expansion while managing onsite staff and maintaining high service standards. The individual will also play a key role in preparing for future growth and multi-venue expansion.

Benefits
  • $170,000 - $210,000 base salary + Performance-Based Incentive
  • Medical, dental, and vision coverage; HSA and FSA eligibility
  • 401k Employer Match at 4%
  • Competitive PTO policy & Company Holidays
  • Parental leave policy eligible after 6 months of service
  • Access to events at Barclays Center, subject to ticket availability
Things to weigh
  • Willing and able to work non-traditional hours, including nights, weekends, and holidays during operating periods
  • Role requires a strong focus on operational discipline and financial performance in a fast-paced environment
Job score4.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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