HHiring Reality
← Braze

Senior Delivery Manager

Braze
Location
Tokyo
Posted
16 days ago
Department
Customer Experience
What they actually want (must-haves)
  • 5+ years experience in a client-facing work environment
  • Experience with project management and preferably technical implementation
  • Excellent analytical, problem diagnosis and creative problem-solving skills
  • Strong listening and verbal communication skills
  • Ability to manage conflicting priorities and thrive in a fast-paced environment
  • Demonstrated interest/experience in SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc)
What the job really is

As a Senior Delivery Manager at Braze, you will oversee the onboarding process for new clients, ensuring they quickly realize value from their investment. You will collaborate with Customer Success Managers and Solutions Architects to manage project deliveries, engage with clients to understand their needs, and facilitate training sessions. Your role will also involve advocating for client use cases and improving onboarding processes to enhance customer experience.

Benefits
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
Things to weigh
  • No specific salary information provided
  • The role requires a blend of project management and technical skills, which may be demanding
  • The position involves significant client interaction, which may not suit all candidates
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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