HHiring Reality
← Braze

Senior Customer Success Manager

Braze
Location
Tokyo
Posted
16 days ago
Department
Customer Experience
What they actually want (must-haves)
  • Proven track record in customer success
  • Excellent written and verbal communication skills in Japanese and business proficient English
  • Experience managing complex accounts or projects with multiple stakeholders
  • Domain knowledge of SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming
  • 2-5 years relevant experience in Onboarding, Customer Success, Implementations or Project Management
  • Excellent time management skills
What the job really is

As a Senior Customer Success Manager at Braze, you will engage with innovative brands in Japan, helping them maximize the value of their investment in Braze's customer engagement platform. Your responsibilities include managing client renewals, driving feature adoption, and building strong relationships to ensure customer satisfaction and advocacy. You will also analyze product usage, provide strategic guidance, and coordinate with various teams to support customer needs.

Benefits
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
Things to weigh
  • No specific salary listed
  • Role involves potential international travel
  • Job description mentions that it cannot cover every duty, indicating flexibility in responsibilities
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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