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Technical Support Engineer

Branch Metrics
Location
Remote - Vancouver, Canada
Posted
1 month ago
Department
111 Global Support
What they actually want (must-haves)
  • 2+ years in a technical, customer-facing role
  • Superior interpersonal skills
  • Proficiency with SQL and APIs
  • Hands-on experience using Chrome Developer Tools
  • Ability to multi-task and manage a high volume of tickets
  • Problem-solving mindset
Nice to have
  • Experience working with mobile SDKs or native mobile app code
  • Familiarity with JavaScript, HTML, and CSS
  • Prior experience in Mar-tech or high-growth SaaS environment
What the job really is

As a Technical Support Engineer at Branch, you will manage incoming technical requests from customers, providing expert assistance and troubleshooting complex issues related to the company's SDK, analytics, and attribution solutions. Your role involves collaborating with various teams to ensure timely resolutions and maintaining high service standards while documenting solutions to enhance the team's knowledge base. This position requires a proactive problem-solver who thrives in a fast-paced environment.

Benefits
  • 10% annual bonus tied to company goals
  • Comprehensive benefits package including health and wellness programs, paid time off, and retirement planning options
Things to weigh
  • Role is 100% remote in Canada
  • No relocation or visa sponsorship available
  • Salary range provided is specific to Canada and may vary based on location and experience
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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