HHiring Reality
← BrainStation

IT Help Desk Technician

BrainStation
Location
New York
Posted
20 days ago
Department
Operations
Salary
$60,000 to $80,000
What they actually want (must-haves)
  • 1-2 years of IT support experience
  • Google Workspace admin experience
  • Ability to manage IT tickets in a timely manner
  • Clear and effective communication skills
Nice to have
  • Experience with Ubiquiti/Meraki hardware and software
  • WiFi and Networking experience
  • IT System Administrator technical degree/background
  • Experience with tools such as JIRA, Confluence
  • Experience with MacOS, iOS, Android
What the job really is

The IT Help Desk Technician will manage level 1 support tickets and facilitate hardware deployment for new hires, ensuring team and office productivity. Responsibilities include maintaining hardware inventory, managing IT tickets, researching new technology, and communicating effectively with team members. This role is suitable for IT Specialists with 1-2 years of experience.

Benefits
  • Comprehensive Health & Wellness Benefits Package
  • Socials, Outings & Retreats
  • Retirement Planning
  • Parental Leave Program
  • Culture of Learning & Development
  • Service Recognition Programs
Things to weigh
  • No specific salary range mentioned, only an estimate
  • Vague description of the technology stack and tools used
  • Preference for candidates who value lifelong learning may indicate a strong culture fit requirement
Job score3.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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