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← Boulevard

Onboarding Manager

Boulevard
Location
USA
Posted
19 days ago
Department
Customer Onboarding
What they actually want (must-haves)
  • 3+ years in SaaS onboarding, implementation, or customer success
  • 1–2 years of team leadership experience
  • Ability to manage a high-volume portfolio with velocity and forecasting discipline
  • Strong coaching skills
  • Experience with data hygiene and reporting integrity in CRM tools
  • Experience with project management or implementation platforms
Nice to have
  • Experience managing high-volume onboarding motions
  • Experience with Gong or similar conversation intelligence tools
  • Experience within wellness, healthcare, med spa, salon, or service-based industries
  • Familiarity with GuideCX or related SaaS operational platforms
  • Six Sigma, PMP, or other process-improvement credentials
What the job really is

As the Onboarding Manager at Boulevard, you will lead a team of 8–12 Onboarding Specialists focused on activating clients in the Small/Medium Business segment. Your role involves managing team performance, ensuring efficient onboarding processes, and maintaining high standards of customer success. You will also analyze operational trends, coach your team, and collaborate with cross-functional partners to enhance the onboarding experience.

Benefits
  • 401(k) match
  • Dental, medical, vision, and life insurance
  • Flexible vacation day policy
  • Fully remote work with a monthly work from home stipend
  • Family planning resources and specialized support programs
  • Equity opportunities
Things to weigh
  • Role involves managing a high-volume customer segment which may be fast-paced and demanding
  • Success metrics are heavily focused on speed and efficiency, which may require constant monitoring and adjustment
  • Coaching and accountability are emphasized, which may require strong leadership skills
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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