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Vendor Success Associate

Bottomline
Location
Portsmouth, NH
Posted
2 months ago
Department
Paymode Revenue Operations
What they actually want (must-haves)
  • Maximum of 3 years of customer retention experience
  • Strong customer service and relationship management skills
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Genuine passion for helping customers succeed
  • Strong problem-solving skills
Nice to have
  • Understanding of the payments ecosystem and financial technology landscape
  • Experience using CRM platforms and customer success management tools
  • Experience reporting on customer success programmes or retention activities
  • Bachelor's degree in Business, Technology, Finance, or a related field
What the job really is

The Vendor Success Associate role at Bottomline involves supporting the growth of the Paymode-X network by engaging with customers to maximize their use of the service. Responsibilities include resolving customer inquiries, managing escalations, fostering long-term relationships, and collaborating with internal teams to enhance customer experience and retention. This entry-level position is ideal for those who are passionate about customer success and thrive in a fast-paced fintech environment.

Things to weigh
  • Entry-level role may limit immediate career advancement opportunities
  • Hybrid/remote work with a requirement for in-office collaboration two days a month
  • Fast-paced fintech environment may be challenging for some candidates
Job score1.8/5
Benefits1/5
Freshness1/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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