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← Boingo

NOC Analyst

Boingo
Location
Frisco, TX
Posted
12 days ago
Department
Operations
What they actually want (must-haves)
  • 3-5 years' experience in Tier 3 or Support Engineering Network Operations role preferably in a service provider environment
  • Minimum 3 years' experience with LAN / WAN IP networks, routing / switching technologies / protocols and Wi-Fi access networks
  • Experience with Linux support and administration, server health monitoring, application monitoring, diagnostics and basic shell scripting
  • Strong understanding of RADIUS, DNS, firewall, packet captures, VM, IPSec, TCP / IP, VLAN, WLAN, VPN and Wi-Fi protocols and technologies
  • Demonstrated experience in Cisco or comparable hardware device configuration, backup and change management
What the job really is

As a NOC Analyst at Boingo, you will monitor and maintain a vast network of over 700,000 hotspots, ensuring optimal performance of the company's global Wi-Fi and DAS carrier services. Your responsibilities will include responding to alerts, diagnosing network issues, managing trouble tickets, and adhering to performance goals. This role requires working on-site three days a week, with a focus on maintaining network uptime for a large user base.

Benefits
  • health, dental, vision
  • 401(k) match
  • unlimited vacation
  • tuition reimbursement
  • cell phone reimbursement
  • pet care benefits
Things to weigh
  • Only one shift available: Tuesday to Saturday, 3:00 pm to midnight Central Time
  • Work on-site required three days a week
  • Role primarily focused on monitoring and support, may not involve extensive development or innovative projects
Job score3/5
Benefits3/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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