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← Bluevine - US

Sr. Disputes Operation Analyst

Bluevine - US
Location
Salt Lake City, UT
Posted
12 days ago
Department
Risk
What they actually want (must-haves)
  • Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
  • 3–5+ years of experience in dispute resolution, preferably within a commercial fintech or banking environment
  • Demonstrated expertise and strong working knowledge of Network rules (Visa/Mastercard), NACHA rules, and wire/check recovery frameworks
  • Proven experience handling claim appeals, resolving Customer Service escalations, and supporting or mentoring peer analysts
  • Proven ability to perform complex root-cause analysis and problem-solving in a fast-paced environment
  • Exceptional written communication skills, with an emphasis on creating detailed and accurate documentation for internal records and external correspondence
What the job really is

As a Senior Disputes Operations Analyst at Bluevine, you will manage complex client dispute claims related to debit and credit cards, ensuring thorough investigations and adherence to service-level agreements. Your role includes filing claims, leading appeals for denied claims, mentoring peers, and collaborating with various teams to improve processes and identify risk trends. You'll also be responsible for maintaining effective communication with stakeholders and contributing to the overall dispute resolution framework.

Benefits
  • Excellent health coverage and life insurance benefits
  • 401K with an immediate 3% company match
  • PTO, Company Holidays, and Flexible Holidays
  • Company-sponsored Mental Health Benefits, including 1:1 therapy
  • Over $1,000 each year to spend on your personal wellness
  • Monthly WFH stipends totaling over $1,000 annually
Things to weigh
  • No specific mention of remote work flexibility beyond hybrid
  • Role involves high-volume claims management which may lead to a fast-paced work environment
  • Exact compensation may vary based on experience and market trends, with a stated salary range of $47,100 to $56,600
Job score3.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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