HHiring Reality
← Bloomreach

Senior Customer Success Manager

Bloomreach
Location
Czechia
Posted
12 days ago
Department
Operations
What they actually want (must-haves)
  • 2–4 years of work experience, ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing
  • Ability to understand and actively use analytical concepts
  • In-depth knowledge of business and business trends
  • Knowledge of e-commerce, marketing and current trends in the industry
  • English — working proficiency (required)
Nice to have
  • Experience from media or advertising agency
  • French / Spanish / Italian — nice to have
What the job really is

As a Senior Customer Success Manager at Bloomreach, you will manage a portfolio of approximately 20 clients, acting as a trusted advisor to ensure they derive maximum value from the company's engagement products. Your role will involve building long-term relationships, driving strategy and growth, and proactively identifying opportunities to enhance client satisfaction and success. This position requires independence and a strong understanding of B2B SaaS, particularly in online retail and e-commerce analytics.

Benefits
  • Flexible working hours
  • Virtual-first work environment with several hubs available
  • 5 paid days off to volunteer
  • $1,500 professional education budget annually
  • Employee Assistance Program with counselors
  • Subscription to Calm - sleep and meditation app
Things to weigh
  • Base salary range is CZK 820,000-CZK 1,000,000, but actual pay may vary based on various factors
  • Role requires independence and proactive decision-making, which may not suit all candidates
Job score3.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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