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← Bloomreach

Senior Customer Success Manager

Bloomreach
Location
Slovakia
Posted
12 days ago
Department
Operations
What they actually want (must-haves)
  • 2–4 years of work experience, ideally 2+ years in B2B SaaS in online retail/e-commerce analytics or marketing
  • Experience as an Account Manager/CSM or similar role
  • Ability to understand and use analytical concepts for decision-making
  • In-depth knowledge of business trends and clients' business models
  • Knowledge of e-commerce, marketing, and current industry trends
  • Working proficiency in English
Nice to have
  • Experience from media or advertising agency
  • Familiarity with online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalization, campaign optimization, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modeling, prediction
  • Proficiency in French, Spanish, or Italian
What the job really is

As a Senior Customer Success Manager at Bloomreach, you will manage a portfolio of approximately 20 clients, acting as their primary contact and trusted advisor. Your role involves driving strategy, growth, and value for your clients while ensuring that the company's Engagement product aligns with their goals. You will independently identify opportunities and make decisions to enhance client relationships and outcomes.

Benefits
  • Flexible working hours
  • Virtual-first work environment with Bloomreach Hubs available
  • 5 paid days off to volunteer
  • $1,500 professional education budget annually
  • Employee Assistance Program with counselors
  • Subscription to Calm app for sleep and meditation
Things to weigh
  • Base salary range is €31,000-€39,000, but actual pay may vary based on various factors
  • Role requires a high degree of independence and proactivity
  • No specific mention of career advancement opportunities or paths
  • Work is virtual-first, which may not suit everyone
Job score3.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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