HHiring Reality
← Bloomreach

Service Delivery Manager

Bloomreach
Location
India
Posted
19 days ago
Department
Operations
What they actually want (must-haves)
  • 5–7 years of experience in project/program management within SaaS, martech, or digital services
  • Proven track record of managing multiple concurrent implementation projects (10+ simultaneously)
  • Strong understanding of web technologies — APIs, SDKs, webhooks, data pipelines, frontend/backend architecture
  • Experience with project management tools (ClickUp, Jira, Asana, or similar) and comfort building automations within them
  • Commercial awareness — experience with SOW review, services scoping, and revenue tracking
  • Excellent communication skills — ability to run customer-facing meetings, write clear status reports, and manage stakeholder expectations across timezones (EMEA/APAC overlap required)
Nice to have
  • Experience with CDP/martech platforms (Bloomreach, Braze, Klaviyo, SFMC, Emarsys, or similar)
  • Familiarity with Jinja templating, SQL, or scripting languages
  • Experience working in a globally distributed team with EMEA/AMER stakeholders
  • PMP, PRINCE2, or Agile certification
  • Experience with Salesforce CPQ or services quoting processes
What the job really is

As a Service Delivery Manager at Bloomreach, you will oversee the end-to-end delivery of implementation projects for customers across EMEA and APAC. Your role involves managing multiple concurrent projects, coordinating cross-functional teams, and ensuring timely and budget-compliant project execution while leveraging AI tools for enhanced delivery efficiency. You will also identify upsell opportunities and maintain project profitability through effective communication and strategic planning.

Benefits
  • Flexible working hours
  • Virtual-first work environment with Bloomreach Hubs available
  • Paid days off for volunteering
  • Employee Assistance Program with counselors
  • Subscription to Calm - sleep and meditation app
  • Quarterly 'DisConnect' days for additional time off
Things to weigh
  • No salary listed
  • Role emphasizes AI tools and automation, which may require a learning curve for those unfamiliar
  • Position involves managing projects across different time zones, which may affect work-life balance
  • The SDM function is new in India, which may mean evolving responsibilities and processes
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Bloomreach?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →