HHiring Reality
← Blockchain.com

Head of Consumer Operations

Blockchain.com
Location
London
Posted
27 days ago
Department
Operations
What they actually want (must-haves)
  • 10+ years of experience in financial operations, payments operations, or treasury operations
  • 4+ years in a senior leadership role, ideally within crypto, fintech, or a regulated financial institution
  • Direct experience managing fiat and cryptocurrency money movement at meaningful transaction volume
  • Track record building and leading operations teams through periods of rapid growth
  • Strong working knowledge of AML, KYC, and fraud-prevention frameworks
  • Experience partnering with Treasury functions on liquidity and cash positioning
Nice to have
  • Experience in the crypto/digital-asset industry
What the job really is

The Head of Consumer Operations will oversee the financial operations for Blockchain's consumer crypto business, managing the lifecycle of money movement including deposits, withdrawals, and settlements. This role involves building and leading a high-performing operations team, ensuring operational readiness for new products and geographic expansions, and collaborating with various departments to maintain a reliable platform for users. The position requires strong leadership in a regulated environment and focuses on developing scalable processes and compliance measures.

Benefits
  • Full-time salary based on experience and meaningful equity
  • Mandatory in-office presence four days per week
  • Work from Anywhere Policy - up to 20 days to work remotely
  • ClassPass
  • Budgets for learning & professional development
  • Unlimited vacation policy
Things to weigh
  • No specific salary listed
  • High in-office presence requirement
  • Fast-paced environment may lead to high pressure
  • Role involves significant cross-department collaboration which may require strong interpersonal skills
Job score3.6/5
Benefits4/5
Freshness4/5
Career value5/5
Role clarity5/5
Pay transparency0/5

Applying to Blockchain.com?

See how your résumé matches this role — and tailor it from what actually gets interviews.