HHiring Reality
← Blank Street

Shift Lead | Manhattan

Blank Street
Location
New York, NY
Posted
12 days ago
Department
Cafe Team US
What they actually want (must-haves)
  • 2+ years’ experience in a customer service leadership position, preferably in hospitality, coffee, or beverage
  • 18+ years of age
  • Able to lift 25+ lbs, and to stand for long periods of time
  • Availability that meets the needs of our cafes, including weekend and holiday availability
Nice to have
  • Strong knowledge of coffee and/or matcha
  • Solid multi-tasking skills
  • Demonstrated interpersonal communication skills
  • Desire to foster growth with their team members
What the job really is

As a Shift Lead at Blank Street, you will oversee daily operations in a fast-paced cafe environment, ensuring both customer satisfaction and team performance. Your responsibilities include crafting coffee and matcha products, training new employees, and handling customer issues while fostering a positive atmosphere. This role requires hands-on leadership, strong interpersonal skills, and a passion for hospitality.

Benefits
  • $21.00/hour plus tips
  • A comprehensive Barista accreditation and training program
  • Tenure based paid time off
  • Commuter benefits
  • Sick time
  • 1.5x pay on select holidays
Things to weigh
  • Must be able to work 2 peak days (Friday, Saturday, Sunday)
  • No specific mention of career advancement opportunities
  • Role involves physically demanding tasks such as lifting and standing for long periods
Job score3.2/5
Benefits4/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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