HHiring Reality
← Bitpanda

Associate, Customer Support - Live chat

Bitpanda
Location
Vienna, Vienna, Austria
Posted
13 days ago
Department
Customer Operations
What they actually want (must-haves)
  • Fluent in English
  • Empathetic and friendly communicator
  • Detail-oriented and dependable
  • Ability to juggle multiple chats
  • Curiosity about fintech, investing, or crypto
Nice to have
  • Fluency in another EU language
  • Familiarity with crypto wallets, DEXs, or trading
What the job really is

As an Associate in Customer Support at Bitpanda, you will be the first point of contact for users, assisting them through live chat and tickets. Your role involves answering questions, solving problems, and ensuring a positive customer experience while working towards team goals like fast response times and high customer satisfaction. This position offers a great opportunity to kickstart your career in fintech, providing hands-on experience in a dynamic, international environment.

Benefits
  • Hybrid working model with flexibility
  • Competitive total compensation package
  • Access to mental health resources
  • 3 additional days of paid time off after 6 months
  • Unlimited access to Udemy courses
  • Discounts and perks from partners worldwide
Things to weigh
  • Shift-based schedule including evenings and weekends
  • No specific salary mentioned
  • Fast-paced environment may be challenging for some
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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