HHiring Reality
← Bitmovin

Customer Technical Account Manager – OTT Cloud Streaming

Bitmovin
Location
Middle East
Posted
24 days ago
Department
Solutions
What they actually want (must-haves)
  • Experience in technical account management, customer success, solutions engineering, or similar customer-facing technical roles.
  • Experience within OTT, cloud streaming, or media delivery platforms (live, VOD, SaaS) in the Media & Entertainment sector.
  • Hands-on experience with cloud infrastructure (AWS, GCP, Azure) and streaming technologies.
  • Strong understanding of streaming protocols (HLS, DASH, CMAF), DRM, CDN architectures, and video analytics.
  • Experience with APIs, integrations, and supporting customer implementation projects.
  • Proven ability to collaborate cross-functionally with Product, Support, and Global Partner teams to resolve technical challenges.
Nice to have
  • Arabic language skills, for engaging regional stakeholders.
  • Experience working with video processing, content delivery, and video streaming platforms.
  • Familiarity with video playback QoE / QoS analytics such as Conviva, Mux, Youbora, or similar solutions.
  • Scripting or automation skills (Python, Bash).
  • Knowledge of Agile methodologies and SaaS customer success practices.
What the job really is

As a Customer Technical Account Manager at Bitmovin, you will act as the primary technical advisor for OTT customers in the Middle East, focusing on driving product adoption and revenue growth. Your role involves engaging with stakeholders, troubleshooting streaming workflows, and collaborating with internal teams to ensure successful implementation and customer satisfaction. You will also identify upsell opportunities and advocate for customer needs within the company.

Things to weigh
  • No salary listed.
  • Role requires balancing technical and commercial conversations, which may be challenging for some candidates.
  • The company emphasizes diversity and cognitive diversity, which may appeal to candidates valuing inclusive workplaces.
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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