Client Services Associate I, Prenatal

The Client Services Associate I, Prenatal role at BillionToOne involves providing exceptional service to customers, including physicians and patients, in the prenatal diagnostics sector. Daily tasks include engaging clients for information, managing case follow-ups, documenting communications, and collaborating with various internal teams to ensure accurate order processing. The position requires a proactive approach to problem-solving and a strong focus on customer experience.

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment.
• Open, transparent culture that includes weekly Town Hall meetings.
• The ability to indirectly or directly change the lives of hundreds of thousands patients.
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%.
• Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%).
• Supplemental fertility benefits coverage.

• Full-time onsite position may limit flexibility.
• Role requires managing a high volume of cases (40-60 per day) which could lead to a stressful work environment.
• No mention of remote work options or flexible hours beyond the specified schedule.