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Manager, Provider Success

Bicycle Health
Location
Remote
Posted
11 days ago
Department
Central Operations
Salary
$90,000-$115,000
What they actually want (must-haves)
  • Bachelor's degree in healthcare operations or a related field, and/or equivalent years of experience
  • 3 to 5 years in healthcare operations, health tech, or behavioral health, including direct people-management experience
  • Experience owning a provider- or clinician-facing support or account management function, ideally at a telehealth or virtual care company
  • Experience designing and building operational workflows, tooling, or automation from scratch
  • Experience partnering with clinical or medical leadership on provider onboarding, training, or retention programs
  • Analytical fluency: comfort retrieving data and turning it into insights that drive scheduling and capacity decisions
Nice to have
  • Curiosity and comfort experimenting with new technology, including AI-assisted tools
  • Experience with a help desk platform and on-call scheduling tools
  • EHR familiarity
What the job really is

As the Manager of Provider Success at Bicycle Health, you will lead efforts to enhance provider support and streamline operations within a telehealth environment focused on addiction care. Your role involves designing automated workflows, collaborating with clinical leadership, and ensuring that providers have the resources they need to deliver high-quality patient care. This position is pivotal in reducing administrative burdens and improving the overall experience for healthcare providers.

Benefits
  • Discretionary PTO + 8.5 days of additional sick time + 10 paid holidays
  • 100% Remote role - work from anywhere in the United States
  • Employee Assistance Program through Magellan Health
  • 100% Employer Paid Medical, Dental, and Vision Insurance
  • Paid parental leave
  • Employer Paid STD & LTD
Things to weigh
  • No salary listed, but a target pay range is provided
  • Role involves significant operational responsibilities in a high-stakes telehealth environment
  • Focus on reducing provider burnout through automation may require a strong change management approach
Job score4.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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