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Customer Retention Executive

BeyondTrust
Location
Remote United States | East Coast
Posted
25 days ago
Department
Customer Retention Group
What they actually want (must-haves)
  • Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience
  • Excellent written and verbal communication skills
  • Strong organization skills and ability to multi-task
  • Proven analytical and problem resolution skills
  • Flexibility and ability to prioritize in meeting multiple goals
  • Proficient with Microsoft Office and Salesforce
Nice to have
  • Minimum 1-2 years of related experience in a software or technology company
  • Knowledge of SaaS
  • Large CRM/ERP experience
What the job really is

The Customer Retention Executive (CRE1) at BeyondTrust is responsible for managing customer accounts to secure and expand recurring revenue through renewals and upsell opportunities. This role involves contributing to renewal quotas, handling customer negotiations, and collaborating with various internal teams to ensure customer success. The CRE1 must thrive in a fast-paced environment, demonstrating strong communication and analytical skills while proactively addressing customer needs.

Things to weigh
  • No salary listed
  • Role involves high volume account management which may be demanding
  • Fast-paced environment may not suit everyone
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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